Bell Canada—excellent customer service

If you’re Canadian then you’ll view my headline as a paradox. Bell Canada called me up at 6:15 PM while I was preparing dinner. They wanted to update my customer profile to imrpove their customer service. One of the questions they asked me was to confirm my user login for their Internet service—Bell Sympatico. At this point I’m thinking that this could be a scam or Bell is just that dumb.

Who sits at their computer in 2004 and enters a login and password to connect to the Internet? Hello? Router? Connection script? I’m always logged on with my router and laughed at her question.

The best part is when they asked me to hold the line and confirm the information I just gave them. I’m prompted to press 1 for English service and 2 for French service. I choose English, hear a slight pause and then get disconnected. Morons.

Posted in Observations at 7:44 PM