Another Cracked DVD From

I’ve been a happy customer since 2005 but lately I’ve started to notice a few “cracks” in their service.

Last year I waited months to get my hands on a copy of The Wild And Wonderful Whites of West Virginia. When the DVD finally arrived in the mail it was cracked down the middle. said they would send out another but they never did. I suspect they only had one in their entire library (which is why it took so long to get to me in the first place).

Last week I received another cracked DVD called Italy Revealed that isn’t very easy to find. Note the crack on the left side of the disc below the DVD video logo.

Cracked DVD from

When I flipped the disc over I was surprised to see scratches and dirt on the disc as it was thrown on the ground and stepped on. You can’t really see it in the image below there a several indentations on the surface of the disc.

Scratched and dirty DVD

I think that should slow down a little and check some of their discs before they get sent out. Maybe they should clean their DVDSs once in a while and inspect them before sending them out. I would describe this as good service. Failure to provide good service can result in blog postings by unhappy customers. Sigh.

Posted in Movies and Observations at 5:52 PM